Automotive Technology: Principles, Diagnosis, and Service by James D. Halderman

By James D. Halderman

Automobile expertise: rules, analysis, and repair, Fourth variation, meets the desires for a accomplished publication that covers all 8 components of car provider, plus the tender abilities and power wisdom that should also be taught.  simply because many car structures are intertwined, providing all structures jointly in a single textual content makes it more uncomplicated for the scholar to determine how they're all connected.  themes are divided into 133 brief chapters, which makes it more uncomplicated for teachers and scholars to profit and grasp the content material.

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Additional resources for Automotive Technology: Principles, Diagnosis, and Service (4th Edition)

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Shirttail tucked into pants (unless shirt is designed to be worn outside) b. Daily bathing and use of deodorant c. Clean hair, regular haircuts, and hair tied back if long d. Men: daily shave or keep beard and/or mustache neatly trimmed e. Women: makeup and jewelry kept to a minimum WORKING WITH A MENTOR A mentor is a person at the job site who helps the beginning service technician, also called the trainee. The word mentor comes from Greek mythology. In Homer’s The Odyssey, Mentor was the faithful companion and friend of Ulysses (Odysseus), the King of Ithaca.

Develop technical expertise. Become very knowledgeable about the vehicles being serviced. Attend regular update training classes to keep up with the latest technical information and equipment. 4. Become a teammate with your co-workers. Working successfully with others shows that you have common goals and can benefit from the specific skills of others. 5. Be accountable. Practice honesty all of the time, admit mistakes, and take responsibility for actions. Apologize if you are wrong. ETHICS Ethics are a set of principles that govern the conduct of an individual or group.

Some suggestions when talking on the telephone include: { Use proper titles for the people with whom you communicate. If in doubt about whether to use a first name, call the person by the more formal Mr. or Ms. If they prefer the more informal first name, they will say so. It is better to be a little too formal than overly familiar. { Thank people for calling. “Thank you” is the most powerful phrase in human relations and it reassures customers that you are interested in serving. { Try to avoid technical terms and abbreviations such as EGR and other terms commonly used in the trade but will not be understood by the customer.

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